Frequently Asked Questions

This can be found at the footer of each page or by clicking Terms & Conditions

This can be found at the footer of each page or by clicking Privacy Policy

Your privacy is our number one concern. If you look at the web address and you see “https://” or a padlock icon then your connection to our site is secure.

Due to most our products being custom made, we are not accepting returns.

Once orders are accepted; orders get packaged and shipped fairly quick. If you need to cancel; please contact us at hello@elleandcharlies.com and we will see what is possible.

Please contact our Elle & Charlie’s team immediately if you require a change to your order. Depending on what phase your order is in, there is a possibility that changes cannot be made. Please email us at hello@elleandcharlies.com.

Unfortunately, we are not offering international shipping at this time.

Yes, at checkout please select the “local pick-up” button an you will be contacted when it is ready for pick-up.

You should get an email confirmation right after you place the order. You’ll also get an email as soon as we ship everything out. If you don’t receive an email within 24 hours of placing your order, please email hello@elleandcharlies.com.

We are happy to answer any questions you have! Please call us at 630.808.0976.